General terms & conditions

These General Terms and Conditions govern the terms of purchase and sale of goods and services in the Pikaluna online store, accessible at: www.pikaluna.com, which is managed by ROVELTO d.o.o.
Company Information
ROVELTO d.o.o.
Kajuhova ulica 28, 6310 Izola, Slovenia
Registration number: 9035648000
Tax number: SI 88104486
Register: District Court in Ljubljana
Entry ref.: 2022/532
Date of entry in the court register: 6 January 2022
The company is a VAT payer
Email address: [email protected]
ROVELTO d.o.o. is engaged in the online sale of various types of sportswear, casual clothing and other items.
The General Terms and Conditions of the pikaluna.com online store have been drawn up in accordance with the Consumer Protection Act (ZVPot-1), based on the recommendations of the Chamber of Commerce and Industry of Slovenia and international codes for e-commerce.
The Pikaluna online store (hereinafter “the store”) is managed by ROVELTO d.o.o., an e-commerce service provider (hereinafter “the Provider”).
These General Terms and Conditions govern the operation of the Pikaluna online store, the rights and obligations of the user and the store, and regulate the relationship between the company and the buyer (hereinafter “the customer”). These conditions apply to both buyers who are natural persons and to legal entities, whereby the provisions on withdrawal from the contract and guarantees of conformity of goods apply only to consumers (a natural person who acquires or uses goods for purposes outside their professional or business activity).
Upon registration in the PIKALUNA system, the visitor obtains a username equal to their email address, and a password. The username and password uniquely identify and link the user to the entered data.

1. General Terms and Conditions

1.1 The General Terms and Conditions (hereinafter “the Terms”) of ROVELTO d.o.o. (hereinafter “the Provider”) form an integral part of all contracts between the Provider and buyers of products (hereinafter “customers”) who do business with the Provider.
1.2 The provisions of the Terms also apply to all offers, quotations, pre-contracts, legal-business statements and other services arising from the business relationship between the Provider and the customer.
These General Terms and Conditions have been drawn up in accordance with the Consumer Protection Act (ZVPot-1), the General Data Protection Regulation (GDPR), the Electronic Commerce on the Market Act (ZEPT) and the Electronic Communications Act (ZEKom-1).
1.3 Definition of terms:
Customer means a natural or legal person in a legal-business relationship with the Provider, regardless of their legal or corporate form.
Consumer means any customer who is a natural person and acquires or uses goods or services of the Provider for personal purposes or for purposes outside their professional or business activity.
Offer is a collective term for an offer in various forms, a quotation or another form of proposal to conclude a contract, which the Provider presents to the customer.
Contract means a written agreement concluded between the Provider and the customer. An offer or quotation sent by the Provider to the customer and accepted or confirmed by the customer is also considered a concluded contract. These Terms form an integral part of every contract.
The subject of the contract may be:

goods, which may be any products from the Provider’s sales catalogue.

1.4 With regard to notifying the customer of delivery, conclusion, withdrawal or amendment of the contract and all other information, the dispatch theory applies. This means that the date of notification to the customer is the date on which the Provider sends the notice via the communication medium.
1.5 All notifications to customers relating to delivery of the subject of the contract, conclusion or withdrawal from the contract and other information are provided by the Provider via email to the address supplied by the customer. The Provider also communicates via regular post, telephone or in another manner agreed with the customer.

2. Application of the General Terms and Conditions

2.1. These Terms take precedence and fully replace any missing, different or conflicting contractual provisions between the Provider and the customer.
2.2. These Terms replace any general terms and conditions and other documents of the customer, unless the Provider expressly excludes their application in writing.
2.3. These Terms form an integral part of contracts concluded between the customer and the Provider. By signing the contract or otherwise entering into a contractual relationship, the customer fully agrees to the content of these Terms and confirms that they are fully aware of their content.
2.4. These Terms are available at: https://pikaluna.com/si/terms-and-conditions/. They may also be reviewed at the Provider’s registered office.
2.5. Submitting a valid order in the Provider’s online store is considered equivalent to signing the contract.
2.6. These Terms are binding on the consumer only if the consumer was explicitly informed of their existence prior to concluding the contract, quotation, pre-contract or offer.

3. Amendments to the General Terms and Conditions

The Provider undertakes that any amendment to the General Terms and Conditions will be published on the website: https://pikaluna.com/si/terms-and-conditions/ with the date of entry into force of the amendment.
The Terms are binding in the form and content that was accessible to both parties on the date of conclusion of the contract.
In the event of an amendment to the Terms, the amendments become binding on the customer on the day they become aware of them.
The customer is deemed to have been informed of the amendments at the moment the amendment is published on the website pikaluna.com/si/terms-and-conditions and upon confirmation of the order submission. The customer is thereby deemed to agree to the amendment of the Terms.
If the customer declares that they do not agree with the amended Terms, the Provider has the right to withdraw from the contract.
Amended Terms are also binding on consumers if the consumer has agreed to the amendment by written declaration, contract or annex. Otherwise, consumers are bound by the Terms that were in force at the time of conclusion of the contract.
If any individual provision in the contract or Terms is invalid or unenforceable, or if a legal gap arises, this does not affect the remaining provisions of the contract or Terms, and the contracting parties agree that the invalid, unenforceable or non-existent provision shall be replaced by the provision that is closest in purpose and objective to the original intent of the contract.

4. Availability of Information

(summary of legislation)
The Provider undertakes to make the following information available on its website at all times:

Company identification details (company name, registered office, registration number and tax number, details of entry in the register with the name of the register and entry number)
Contact details (email address, telephone number)
Information on the basic characteristics of products and services (including information on after-sales services and warranties)
Information on product availability
Delivery conditions (method, location and date of delivery)
Clearly stated prices, including information on additional tax and transport costs
Payment and delivery methods
Period of validity of the offer
Terms and deadlines for withdrawal from the contract
Information on liability for material defects
Details of the complaints procedure

The Provider undertakes not to impose any contractual terms that would be unfair to the consumer, in accordance with the provisions of ZVPot-1. Unfair contractual terms are void.

5. Conflict of Legal Provisions

In the event that these Terms conflict with other general terms and conditions of the Provider, the provision that is more specific in the particular case shall apply.
The Provider and the customer may exclude the application of individual provisions of these Terms if such provisions are incompatible with the provisions of the contract or the general purpose of the contract.
If these Terms conflict with consumer protection regulations, the relevant consumer legislation shall apply in that respect.

6. Product Offering

Due to the nature of online business, the PIKALUNA brand offering is updated and changed frequently and rapidly.

7. Prices

Product prices published on the website are stated in euros (EUR) and include VAT, unless explicitly stated otherwise for an individual product. A reduced price means the previous regular selling price of the product, which has been reduced for a specific or indefinite period of time.
The published prices apply exclusively to the products and do not include delivery costs, unless explicitly stated otherwise. They are valid at the time of placing the order and when using the payment methods and under the conditions set out in these General Terms and Conditions.

8. Payment Methods

The company offers the following payment methods:

cash on delivery via GLS partner – the delivery service may also charge a payment commission fee;
payment via the PayPal application to the provider’s bank account,
various other forms of electronic payment by payment cards (credit card, gift voucher, etc.).

The company issues the customer an invoice on a durable and/or electronic medium, with itemised costs and instructions on how to withdraw from the purchase and return the products, if necessary.
The purchase contract (order) is stored electronically on the company’s server and is accessible to the customer at any time in their user profile (My Account) upon registration.
The security of personal data and payments is the responsibility of the payment service providers. For everything else, the company uses appropriate technical and organisational measures to ensure the security and confidentiality of personal data and payment information.

9. Purchase and Order Submission Process

9.1 Purchase process before submitting an order
9.1.1 Product selection
Before placing an order, you need to select the desired products in the online store. You do this by clicking the “Add to cart” button in the individual product view.
9.1.2 Cart confirmation / order summary
After selecting the appropriate products, you proceed to the cart or checkout page (link: https://pikaluna.com/si/checkout/). Here you can review your selected products again and adjust the quantity, add new products or remove them from the cart. This page also features a special discount field called “Coupon”.*
*Promotions are mutually exclusive. Only 1 coupon can be used per order. Coupons do not apply to gift vouchers.
9.1.3 Login
At this step, you need to log in and submit your personal details. The submission of personal data is intended solely for delivery purposes and is in compliance with the GDPR. You can make a purchase as a guest (quick purchase, no further data storage) or register and complete the purchase through the registration process.
9.1.4 Address
When selecting an address, you specify your desired delivery address. The delivery address may differ from your personal address – in this case, the selected products will be sent to the chosen address.
9.1.5 Delivery
When selecting delivery, you can choose the delivery method (standard delivery, parcel shop) by clicking on the desired option. At this step, you can also choose optional gift wrapping for your products.
9.1.6 Payment
The final step is for the final review and confirmation of your order. By clicking the button, you agree to the submitted order and the terms and conditions, and definitively confirm your purchase.
*Promotions are mutually exclusive.
9.2 Purchase process after order submission
9.2.1 Order in queue
After submitting the order, the buyer receives an email notification that the order has been received and is IN PROCESSING. The buyer can always access order status and content information on the provider’s website.
9.2.2 Order confirmed
The order proceeds to further processing when the company reviews the order, checks the availability of the ordered items and confirms or rejects the order with a reason. The company may call the buyer on their contact telephone number provided at the time of order submission to verify data or ensure delivery accuracy. Upon order confirmation, the company notifies the buyer by email of the estimated delivery date. The purchase contract for the ordered items between the buyer and the provider is concluded at this stage.
9.2.3 Goods dispatched
The company prepares and dispatches the goods within the agreed timeframe and notifies the buyer by email. In the said email, the provider also informs the buyer about the returns policy, who to contact in the event of a delivery delay and who to contact in the event of a complaint.

10. Invoicing

The company sends the customer an invoice for the ordered goods or service in PDF format to the email address provided by the customer at the time of purchase on the company’s website.
It is the customer’s duty to review all data and specifications of the order before completing it. Subsequent objections regarding inaccuracies in issued invoices will not be considered.

11. Order Cancellation

When a customer places an order, they receive an email confirming receipt of the order. The customer has the right to cancel the order before receiving the Provider’s email notification that the shipment has been handed over for dispatch. Subsequent cancellation of the order is not possible.
The contract or order is sent to the customer at the email address they entered when placing the order.
The online store provides technical means for identifying and correcting errors before placing an order; specifically, the page alerts the customer that they have not filled in all required fields. Before completing the order, a summary is available in which the customer can review and edit their entered data. In the event of an incorrect entry, the customer can correct errors in the cart.
If you wish to cancel your order before it has been dispatched, you must notify us at [email protected]. The cancellation request must include the customer’s full name and order number.

12. Provider’s Withdrawal from the Contract and Return of Goods

Detailed rules regarding withdrawal from the contract and return of goods
In accordance with applicable legislation, the consumer has the right to withdraw from the contract within 14 days of receiving the product, without any obligation to provide a reason for their decision.
If the goods have already been delivered, the consumer must return the product to the provider or a person authorised by the provider to receive returns, without undue delay, and no later than 14 days from the date on which the consumer notified the provider of the withdrawal.
The provider will refund all payments received from the consumer at the time of placing the order, no later than 14 days from receipt of the returned goods or proof that the goods have been sent back. The provider does not issue refunds in cash.
In the event of withdrawal from the contract, the costs of returning the products are borne by the consumer, except where the law provides otherwise.
The right of withdrawal belongs exclusively to consumers, i.e. natural persons who purchase products for purposes outside their professional or commercial activity. Legal entities, sole traders and other persons engaged in a business activity do not have this right, unless the law provides otherwise.
The consumer is liable for any reduction in the value of the goods where such reduction results from handling beyond what is necessary to establish the nature, characteristics and functioning of the product.
The consumer’s liability for the reduced value of the goods may not exceed the regular retail value of the product at the time of purchase. The provider therefore asks that the consumer handle products carefully until a final purchase decision is made, and that they be returned undamaged, unused, in the same quantity and, where possible, in their original packaging.
The consumer may inspect and test the product only to the extent comparable to a normal inspection in a physical store. Packaging should be opened carefully and kept undamaged as much as possible. Labels and protective elements should remain attached to the products until their suitability has been confirmed.
For clothing, the consumer should check size suitability over other garments and not directly on the skin, as improper handling may affect the hygienic suitability and value of the product.
If, upon receiving a return, the provider finds damage to the product, signs of use, missing parts or quantity discrepancies that are not the result of normal product inspection, the provider may apply a proportional reduction of the refund in line with the diminished value of the goods.
The mere fact that the value of the goods has been reduced does not deprive the consumer of the right to withdraw from the contract.
For further information regarding returns or withdrawal from the contract, the consumer may contact the provider at [email protected].
Before returning products, the consumer must complete the return form published on the provider’s website.
If the consumer selected a more expensive delivery method than the cheapest standard delivery offered by the provider, the provider is not obliged to reimburse the difference in delivery costs.
The refund will be made using the same payment method as used at the time of purchase, unless the parties agree otherwise.
For payments made by credit or debit card, the refund will be issued to the same card used for the order. For payments made by cash on delivery or bank transfer, the refund will be issued to the consumer’s bank account.
The consumer is responsible for the accuracy of the bank account details provided for the refund. If additional costs arise due to an incorrectly stated bank account number — whether in resolving the refund or communicating with the bank or an unauthorised recipient — the provider may charge the consumer for the actual administrative costs incurred.
The provider allows the return of all products in accordance with these General Terms and Conditions and applicable legislation.

12.1. Returns on Purchases with Promotional Discounts

Some benefits (a free gift, free delivery or another promotional addition) are tied to reaching a minimum order value. Since the benefit is conditional on the total purchase value, a partial return of goods directly affects its validity. The rules in this section apply to all orders for which a promotional benefit was granted at the time of purchase.

Free Gift with Purchase

Where a free gift (hereinafter: promotional item) was included with the order as a benefit for reaching a specified minimum purchase value, the following applies:

If the value of the returned items causes the total value of the retained goods to fall below the qualifying threshold, the buyer is required to return the promotional item together with the return. The promotional item must be returned in the same condition as received — unused, unwashed, with all labels and in its original packaging.

If the buyer does not return the promotional item or returns it in unsuitable condition, the provider reserves the right to deduct the retail value of the promotional item, as applicable on the date of the original purchase, from the total refund amount. The refund will in that case be reduced by the stated amount, and a statement will be issued to the buyer.

If the value of the retained goods after a partial return remains above the threshold, the conditions of the benefit remain fulfilled and it is not necessary to return the promotional item.

Free Delivery

Where delivery was granted free of charge as a benefit for reaching a specified minimum order value, the following applies:

If the value of the returned items causes the total value of the retained goods to fall below the free delivery threshold, the buyer loses the right to free delivery for that order. The provider reserves the right to deduct the standard delivery costs that would have been charged at the time of purchase without the promotional condition from the refund amount. The buyer will be notified of any such deduction before the return process is finalised.

If the value of the retained goods after a partial return remains above the threshold, the free delivery remains valid and nothing will be deducted from the refund.

General Rules for Promotional Benefits

The qualifying threshold and type of benefit are set out in the terms of the individual promotion that were valid at the time of purchase.
The provider reserves the right to verify the total value of retained goods after each partial return and to adjust the refund amount accordingly.
In the case of multiple consecutive partial returns, the value of retained goods is calculated cumulatively — each return is assessed against the total remaining order value.
By placing an order to which a promotional benefit was applied, the buyer acknowledges these conditions and accepts them as part of the contractual relationship.

13. Exceptions to the Right of Withdrawal

The consumer does not have the right to withdraw from the contract in the cases defined by ZVPot-1, in particular:

for goods manufactured according to the consumer’s precise instructions or tailored to their personal needs,
for sealed goods that are not suitable for return due to health protection or hygiene reasons, if the protective seal has been opened after delivery,
for goods that are, by their nature, inseparably mixed with other items,
for perishable goods.

Despite exceptional efforts to ensure the most up-to-date and accurate information, it is possible that a price may be incorrect. In such cases, the provider will allow the buyer to withdraw from the purchase.
We reserve the right to reject an order that we determine cannot be fulfilled under the stated conditions and information available to us. If the buyer has already transferred the full purchase price based on a quotation, it will be refunded including delivery costs within 14 business days.
The Provider also has the right to withdraw from the contract if a customer who is not a consumer becomes insolvent or unable to pay, or if their business account funds have been frozen for more than 15 days, or if compulsory settlement or bankruptcy proceedings have been initiated or merely proposed.
The Provider has the right to withdraw from the contract after giving prior warning and granting an additional deadline for fulfilment of the contract, if the customer fails to meet their obligations, if the customer provides the Provider with false information that hinders or prevents the fulfilment of the contract, and if they fail to pay their obligations in accordance with the contract and these General Terms and Conditions.
If the Provider determines that a customer is abusing the services offered by the Provider (e.g. but not limited to: ordering multiple shipments online while only accepting one, repeatedly failing to collect a parcel, etc.), the Provider reserves the right to limit or deny that customer access to services after giving prior warning and granting an additional deadline for fulfilment of the contract.
The total number of items a user can purchase in the online store is limited to 20. For larger orders, please contact [email protected].

14. Restriction or Denial of Access to Services

The Provider reserves the right to temporarily or permanently restrict a user’s access to the online store or individual services when it identifies conduct that constitutes system abuse, causes business harm or places a disproportionate burden on the provider’s operations.
Abuse may include in particular:

repeatedly ordering shipments without collection,
repeatedly ordering products with the intent of unjustified returns,
deliberately causing delivery or order processing costs,
other conduct that deviates from normal and fair use of the online store.

The Provider will take into account the circumstances of each individual case before restricting access and will act proportionately.
Individual orders may be subject to quantity limits. The maximum total number of items in a single order is 20 pieces. For larger orders, the buyer may contact customer support in advance.

15. Exclusion and Limitation of Liability

The Provider strives to ensure up-to-date, correct and complete information on the website, but cannot exclude the possibility of errors in descriptions, prices, stock or other data.
Product photographs are for illustrative purposes and may in certain cases differ from the actual appearance of the product.
The user must ensure appropriate technical protection of their own equipment, software and internet access.
The Provider may, for technical reasons, maintenance, upgrades or other justified reasons, temporarily restrict or interrupt the operation of the online store or access to individual functionalities.
The Provider is not liable for any damage, costs or loss of data that may arise for the user due to temporary unavailability of the website, operational disruptions or technical errors, except where liability arises from mandatory provisions of legislation.
Limitations of liability do not apply in cases of intent, gross negligence or in cases where limitation of liability is not permitted by law.

16. Complaints and Objections

The buyer may submit a complaint or objection:

by email to [email protected],
in writing to the company’s registered office address.

The Provider will confirm receipt of the complaint or objection and keep the buyer informed of the progress of the procedure.
The Provider strives to resolve all disputes amicably.

17. Out-of-Court Resolution of Consumer Disputes

In accordance with the Out-of-Court Settlement of Consumer Disputes Act, the provider does not recognise any out-of-court consumer dispute resolution body as having jurisdiction to resolve disputes.
The online platform for consumer dispute resolution is available to consumers:
https://ec.europa.eu/consumers/odr/

18. Personal Data Protection

The Provider processes personal data in accordance with applicable personal data protection legislation.
Details of personal data processing are set out in the Privacy Policy published on the provider’s website.

19. Limitation of Liability

The Provider strives to ensure up-to-date and accurate data in the online store.
Product photographs are symbolic and do not guarantee product characteristics.
The Provider is not liable for:

occasional non-functioning of the website,
minor deviations in product colours due to display settings,
damage caused by improper use of products.

Limitations of liability do not apply in cases where liability cannot be limited or excluded in accordance with applicable legislation.

20. Copyright

The content of the online store, including texts, photographs, graphic elements and logos, is protected by copyright.
Without the prior written consent of the provider, it is not permitted to copy, reproduce or use them for commercial purposes.

21. Amendments to the General Terms and Conditions

The Provider may amend these General Terms and Conditions due to changes in legislation, business processes or functionalities of the online store.
Amendments take effect upon publication on the website.
The General Terms and Conditions in force at the time of placing the order apply to each individual order.

22. Final Provisions

For matters not regulated by these General Terms and Conditions, the applicable legislation of the Republic of Slovenia shall apply.
Any disputes shall be resolved before the competent court.
These General Terms and Conditions are valid from the date of publication on the website.
Date of last update: 21 May 2026.