FAQ

Frequently asked questions

 

How should I wash and take care of Pikaluna leggings?

  • We recommend washing them in a delicate laundry program at 30 degrees.
  • Before washing, turn the leggings, so the print is on the inside.
  • Drying in the dryer is not recommended.

 

Are the leggings see-through?

  • Pikaluna leggings are not see-through. The partial transparency can occur if the material is overstretched. To avoid this, choose the right size.

 

Are PikaLuna leggings also suitable for pregnant women?

  • Yes. Leggings are extremly stretchy and comfortable, and they grip the belly nicely and do not press on it.

 

Are Pikaluna leggings suitable for exercise?

  • The material is very different from the material of classic sports leggings. Nevertheless, many customers are happy to use them for this purpose as well. However, it is important to be aware that intense exercise can damage the fibers and cause wear or tear.

 

What is the delivery time?

  • Delivery time depends on the country you are from:
  • Austria, Germany, Poland: 5-7 working days
  • Czech Republic, Slovakia: 4-6 working days
  • Slovenia, Croatia, Italy: 3-4 working days
  • If we have a lot of orders, the delivery time can be extended for a day or two.

 

Why didn’t I recieve a order confirmation on e-mail after placing my order?

  • After placing an order, you will always recieve a confirmation e-mail to your e-mail address. If you fan’t find it under regular mail, check spam.

 

I want to return the leggings because they don’t suit me. Why I don’t get a return form on my e-mail?

  • All informations about returning the product can be found here: https://pikaluna.com/return-policy/ If you can’t find the return form under regular mail, check your spam. It is not necessary to copy the form as we will recieve it to our e-mail.

 

What to do if I recieve damaged leggings or leggings with an error?

  • If you notice a defect or damage on the leggings that you did not cause yourself, please contact us on [email protected] within 14 days of recieveing the package. Do not send the package back to our address, but wait for our response and we will correct the error accordingly.