Free shipping on all orders! 🚚

Returns form

Even though at PikaLuna we strive to provide the customer with only the best, sometimes there may happen a request to refund the purchase price or exchange the product.

If you have ordered more than one product, please make sure that the product is returned in the correct bag, which states the name of the product you are returning. The name on the bag can be found next to the bar code.

Products can be returned by following the general conditions.
Summary:
— The product must be unwashed, unworn, with all labels attached in the original packaging. The product must also be free of stains, hair, or any other damage.
— The product you want to return must be sent to the company’s address: Invio d.o.o. Ljubljanska cesta 45, 1241 Kamnik.
— We do not accept packages with redemption. The customer is responsible for paying for their own shipping costs for returning their item. Shipping costs are non-refundable.
— If you have any problems or questions, please contact our team on [email protected] and we will answer you as soon as possible.

Return data (all fields are required):

    Name

    Surname

    Email

    Address and house number

    Town / city

    Postcode / ZIP

    Order No. of the product (located on the invoice and in the confirmation e-mail)

    I am returning all purchased products:

    The product you are returning:

    Write down the number of pieces, names and selected sizes of the products you want to return (e.g YOUTH - S)

    Reason for refund:

    I want:

    The product you want to receive:

    Write down the name and selected size of the product (e.g YOUTH - S).

    Payment was made:

    IBAN:

    Status of the product you are returning: