Even though at PikaLuna we strive to provide the customer with only the best, sometimes there may happen a request to refund the purchase price or exchange the product.

If you have ordered more than one product, please make sure that the product is returned in the correct bag, which states the name of the product you are returning. The name on the bag can be found next to the bar code.

Products can be returned by following the general conditions: https://docs.google.com/forms/d/e/1FAIpQLSekamCBsZHkVE30Ak7Ym6IzqBUpS5FYh7hQkvUYBThPmIPj5A/viewform

Summary:

  • The product must be unwashed, unworn, with all labels attached in the original packaging. The product must also be free of stains, hair, or any other damage.
  • The product you want to return must be sent to the company’s address: ELESUS d.o.o., Ljubljanska cesta 45, 1241 Kamnik, Slovenia.
  • When you are returning the product, you must fill out the form provided here:
  • https://docs.google.com/forms/d/e/1FAIpQLSekamCBsZHkVE30Ak7Ym6IzqBUpS5FYh7hQkvUYBThPmIPj5A/viewform
  • You don’t need to print the form as we will receive it to our email. If you have any problems or questions, please contact our team on [email protected] and we will answer you as soon as possible.
  • Each complaint/exchange will be handled individually, within 14 days of receiving the refund.

We do not accept packages with redemption. The customer is responsible for paying for their own shipping costs for returning their item. Shipping costs are non-refundable.