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To make shopping easier, delivery costs for purchases over 40€ are covered by Pikaluna.

For purchases under 40€, the delivery price is:

Standard delivery: 4-7 working days = 3,90 EUR

Warranty
We at Pikaluna want to make sure that the product is delivered to you in perfect condition – if for any reason you are not 100% satisfied, we will give you back a refund in the full purchase price or send you a new product free of charge.

Return policy

Even though we at Pikaluna strive to provide the customer with only the best, sometimes the request for a return or exchange can happen.

Products can be returned by following the general conditions: https://docs.google.com/forms/d/e/1FAIpQLSekamCBsZHkVE30Ak7Ym6IzqBUpS5FYh7hQkvUYBThPmIPj5A/viewform

Summary:

The product must be unwashed, unworn, with all labels attached in the original packaging. The product must also be free of stains, hair, or any other damage.
The product you want to return must be sent to the company’s address: INVIO d.o.o., Trg komandanta Staneta 8, 1000 Ljubljana, Slovenia.
The package with the returned product must include the printed and completed form, which you can obtain here: https://docs.google.com/forms/d/e/1FAIpQLSekamCBsZHkVE30Ak7Ym6IzqBUpS5FYh7hQkvUYBThPmIPj5A/viewform
If the form is not attached, the application cannot be considered.
Each complaint/exchange will be handled individually, within 14 days of receiving the refund.

We do not accept redemption packages.

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